.engagement-note{font-size:11px;line-height:1.9;color:var(--muted)}.tracking-box{max-width:1080px;margin:18px auto 0;background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px}.tracking-row{display:flex;gap:8px}.tracking-row input{flex:1;border:1px solid var(--line);border-radius:9px;padding:10px}.ticket-list{display:grid;gap:10px}.ticket-card,.comment-card,.event-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px}.ticket-card{display:grid;grid-template-columns:1fr auto;gap:8px;text-align:right;width:100%}.ticket-card.unread{border-right:5px solid var(--red)}.ticket-card small,.event-card small,.comment-card small{color:var(--muted)}.ticket-detail{margin-top:16px}.ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0}.ticket-meta span{background:#f3f0eb;border-radius:12px;padding:5px 9px;font-size:10px}.event-list{display:grid;gap:8px;margin:14px 0}.event-card p{white-space:pre-wrap;line-height:1.9;margin:7px 0}.message-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px}.message-actions form{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px;display:grid;gap:8px}.message-actions textarea,.message-actions select,.message-actions input{border:1px solid var(--line);border-radius:8px;padding:9px}.comment-section{max-width:900px;margin:42px auto 0;padding-top:28px;border-top:1px solid var(--line)}.comment-list{display:grid;gap:10px;margin:18px 0}.comment-form{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;display:grid;grid-template-columns:1fr 1fr;gap:10px}.comment-form textarea{min-height:100px}.comment-form input,.comment-form textarea{border:1px solid var(--line);border-radius:8px;padding:10px}.moderation-actions{display:flex;gap:8px;margin-top:10px}.pending-badge{display:inline-grid;place-items:center;min-width:22px;height:22px;border-radius:12px;background:var(--gold);color:#34280c;font-size:10px;margin-right:6px}.engagement-empty{padding:25px;text-align:center;background:#fff;border:1px dashed var(--line);border-radius:12px;color:var(--muted)}@media(max-width:720px){.message-actions,.comment-form{grid-template-columns:1fr}.tracking-row{flex-direction:column}.ticket-card{grid-template-columns:1fr}}